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Bigboxsave Shipping Tips

April 5th, 2012

Bigboxsave offers you a great way to save money on quality mobile phones, gadgets, and other consumer electronics, apparel, sports equipment, and more. We do our best to give you the service you deserve with our dedicated team of customer service professionals. Still, just like any other online vendor, we admit that there are times when our customers may not be completely satisfied with our services, and we humbly apologize for any inconveniences you may have experienced in the past.

Of the problems we encounter, the largest percentage of these are shipping problems that can easily be avoided with the right knowledge and mindset. To help you avoid shipping problems when shopping with us, here are a few tips to keep in mind next time you put in an order with us:

Orders usually ship within two working days from the time you put in your order. This may sometimes be affected by national holidays here in China, so before making an order be sure to check for any holidays that might delay the shipment of your order. Notable public holidays to watch out for are Chinese New Year and National Day. Both holidays are at least three days long. Also, note that when a public holiday is set to occur on a weekend, it is moved to the weekday next to it in order to create a longer vacation. Many sites, including Wikipedia, list Chinese public holidays online.
Outside of Chinese public holidays, if your order isn’t shipped within two working days, be sure to follow it up with one of our customer service representatives. You can e-mail us for any and all issues, but it is even better if you contact us via one of our live chat agents. Our live chat agents are available during our office hours from 8:00 am to 5:00 pm China Time daily. We don’t currently have 24 hour live chat agents because the majority of our customers are still from the Asian region.
Delays can sometimes occur especially during peak shipping seasons like the Christmas holidays. Unfortunately, there is little we can do about this because the delays aren’t caused by problems on our end but by the shipping companies being bogged down with excessive amounts of cargo needing to be shipped. It is best to avoid peak shipping seasons altogether. For example, make an order for a Christmas present 3 or 4 months in advance to keep from being affected by shipping delays.
Unfortunately, at the moment, we cannot offer insurance for every package that we ship out. It is the customer’s responsibility to apply for shipping insurance. Bigboxsave’s responsibility over packages ends when a package is handed over to a shipping company for delivery. We do our utmost to ensure that our packages are securely packed and labeled, however, unfortunately, we do not have any control over the shipping companies. If the product is damaged or lost in transit there is little we can do on our end, especially if you live half the world away from us.
Be sure that the address you provided is accurate and complete. We have had customers complain about lost packages that did not arrive at their destination because they were improperly addressed.
Bigboxsave includes the tracking number of the package on the sales and shipping invoice e-mailed to your account after the product has been shipped. Make it a habit to check the status of your package regularly, as we have had complaints from customers of packages that didn’t arrive at their homes that were actually held at customs or were withheld by the shipping company because they could not find the given address. If the package has been marked as delivered by the shipping company but did not arrive at its intended destination, contact the shipping company right away, your packaged might have been delivered to the wrong address or might have been stolen from your doorstep. Different shipping companies have different methods of resolution for such problems.
Do your best to be home whenever a package is scheduled to arrive. If you are at home when your package arrives, inspect the package before signing for it. Be especially careful when to inspect all orders for electronic equipment as these might sustain irreparable damage while in transit.
If damage is suspected, refuse to sign for the package or sign it as “damaged on delivery,” or “internal damage suspected” if you are not sure if the product has sustain shipping damage yet. Electronic items are all checked (turned on and operated as per their designated use) before they are shipped, if an electronic item does not work when it arrives, chances are it was damaged during shipping. If damage is confirmed, refusing to sign, or signing as stated above, should help you file a claim for free shipping for a product replacement.
Check with people in your area for the reliability of different shipping companies. There have been some reports of shipping companies such as UPS, Fedex, and DHL whose employees toss packages out of their delivery vans onto their customers’ lawns. A comparison of the care given to packages was conducted by Popular Mechanics by mailing a device that measured the changes in temperature, the number of bumps, the strength of the bumps, and the number of position changes a package made while in transit, and it was found that of all delivery methods, USPS had the safest services.
In many countries, you can save on importation taxes by having products marked as gifts or undervalued. Some of our customers have had problems with corrupt customs officials overcharging importation taxes for products, if you experience such problems with customs officials in your country, our customer service representatives will be glad to help you with making such arrangements at no additional cost. Or you can leave such instructions in the Comments section at the end of the order process.

We hope that the tips we included above will help you enjoy shopping with Bigboxsave even more. We assure you that we will continue to do our best to put the best Chinese wholesale products in the spotlight for you. Remember, with us you can Buy Direct & Save, so Bigboxsave right now!

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Tags: bigboxsave shipping tips

Five Reasons to Change to E-Cigarettes

October 6th, 2011

Maybe you are a concerned friend or family member and are trying to seek out evidence to influence your precious cigarette user to convert to the electronic cigarette. Or it’s possible you have learned about the e cig through a concerned family member or friend, or maybe from another cigarette user that has moved to the professed “cigarette of tomorrow”. Either way, you made the choice to research just like a sensible shopper ought to. Here we will provide you with five good reasons to change from the classic cig to electronic cigarettes.

Ordinary cigarettes are expensive, and are still getting more costly every year. E-cigarettes can be incredibly affordable versus their ordinary alternatives. In reality, a standard “pack” of e cigarettes costs about US$2.00, over fifty percent less over a pack of ordinary cigarettes. The initial purchase of the actual “starter pack” that contains the e-cigarette with the battery charger, as well as a couple of refills might be a bit expensive, but after this purchase, the e-cigs are going to pay for themselves with the expenses you’ll reduce.
The experience that the e-cig user receives is usually practically exactly like the one a smoker could have using a ordinary tobacco cigarette. Quite a lot of e-cigarette users talk endlessly about precisely how much alike the feelings that many e-cigs provide are to the sensations that they would feel as a tobacco user. The water vapor that an e-cig smoker breathes in likewise tastes just like tobacco smoke, even though its content has absolutely no tobacco.
E-cigarettes may be smoked anywhere. Say goodbye to the days of needing to step outside a building to smoke cigarettes, to keep from harming anyone around you, as well as out of pure courtesy. Electronic cigarettes don’t produce any type of secondhand smoke as with classic cigs, and so do not harm anyone close to you. The sole by-product from any e cig is steam that is released because of the atomization procedure that turns the nicotine liquid directly into a fine mist.
Though very closely linked to reason # 3, the fact that e-cigs will not produce secondhand smoke is actually a significant element to be looked at as a excellent reason itself, and it is an outstanding one. Secondhand smoke is among the top causes of cancer in America, and kills a huge number of lives per year. With a change to e-cigs, you might guard your loved ones from becoming yet one more statistic.
One of the more important questions which a likely convert asks about relating to e-cigs is “Will this satisfy my cigarette smoking desires?” The answer, lots of consumers are astounded to hear, is a unquestionable, “Yes!” E-cigarette designers have invented plenty of distinct types of e-cigs that can range with the levels of nicotine they might possess. The majority include the same dosage of nicotine that a conventional cig can supply, yet one can find types that can be a lot like “mild” cigarettes that contain a reduced amount of nicotine.

So what’s stopping you or anyone from moving from regular tobacco cigarettes to E-cigarettes and maybe even living a better, healthier lifestyle? Get one at an online wholesaler today!